Jesper Duvander

Jesper Duvander - November 1978

Enterprise Agile Coach

Copenhagen, DK


+45 61 47 99 99

CV - Welcome to my profile

On this page you will find a introduction to who I am and you can read my curriculum vitae (CV) if you are curious about my work experience and education.

I am a dedicated team player, who values collaboration highly, both within teams and with customers and other stakeholders. For nearly two decades I have been working with software development, starting out as a software developer, but found that my true interest is within the agile methodologies.

Combining my deep understanding of agile methodologies and software development enables me to help teams reach new levels of performance. Though I am driven by a deep desire to continuously improve, I also understand and respect the need to deliver. Finding the right balance is key for a team to perform at its best.

My current focus is the Scrum and Kanban framework, but I also have experience working with other agile frameworks, e.g., LESS and Lean. I have often found combining these frameworks beneficial.

I possess a unique capability to bridge IT and the business by being able to explain technical issues in a language that the business understands, or by understanding business requirements and converting them to the correct technical solutions. This enables me to support the product owner and the team to deliver products that the customers love.

I would love to hear from you if you have any questions, specific initiatives that I can help with or you just want to have a cup of coffee.


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Work Experience

Enterprise Agile Coach / Nuuday A/S
May 2019 - Current

Nuuday is a united family of strong and well-known brands; YouSee, Telmore, eesy, Hiper, YouTv, Blockbuster, TDC Erhverv, NetDesign and Relatel. The core of Nuuday is TV, broadband, network, telephony and entertainment delivered across our brands. We work to improve people’s lives with innovative, digital services within TV, broadband, network and telephony. And we do it together. Across cross-functional teams, 33 nationalities and more than 4,000 unique colleagues.

My role as Enterprise Agile Coach is about bringing our customers, my colleagues, our products and business close together, with the ambition of creating a seriously cool place to work.

We work from some simple but effective agile core principles based on:

  • Empowered teams
  • Customer centric mindset
  • Data informed decision making
  • Experimentation
  • Transparency
I enjoy to play around while creating cool solutions together with my amazing squads and teams.

Data & AI | Business Intelligence

Business InsightsOur purpose/goal is to exhibits high quality data to TDC Erhverv and TDC Erhvervs customers
Commercial InsightsEnsure maximum self-service of nuuDATA as well as taking commercial decision-making and activities to the next level through insights and AI
Connection IntelligenceGain control of netwok data and push the limits of product customer experience understanding and managment
Customer InteractionBreak the limits of customer experience management on Entertainment and customer angel services
FinanceExhibits high quality and ensures stability key deliveries to Nuuday Finance

Infrastructure & Platforms
Shared PlatformsWe accelerate software delivery, ensure infrastructure availability and keep costs to a minimum using AWS

Web Developer / something.com
Mar 2012 - Dec 2014

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Graphic Designer / designsomething.com
Jun 2010 - Mar 2012

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Education & Course Certificates

Nuuday A/S
2019 - 2019
Nuuday Certified Agile Coach

A Nuuday agile coach has knowledge in:
Basic agile; agile 101, Design thinking, Scientific method, Customer centricity, user research, Agile frameworks. Data driven decision making; Fact-based decision making, Data triangulation, Data sources, Quantitative research design, Net promoter score, Objectives & key results. Team dynamics; What is a team​, Personality types, High performing teams, Tuckman’s model, The five dysfunctions of a team​, Motivation. Coaching & feedback; What is coaching, Servant leadership, Lean & agile adoption, Identity changes, Three levels of listening, How to coach, Chunking, How to give feedback. Agile roles; Product owners, Squad members, Chapter leads, Scrum masters, Tribe leads. Facilitation; The what & why of facilitation, The role of a facilitator, The facilitation process, Three levels of you, The golden rule – Mehrabian Model​, Millers law, Facilitation practices, Facilitation tips. Training; The what and why of training, The role of a trainer, How to build a training session, How to define learning outcomes, The 4C model, The learning pyramid. Flow efficiency; What is flow efficiency, resource vs flow efficiency, Traditional vs agile flow efficiency, Theory of constraints, Lean fundamentals, Eliminating waste. Product management; Product life-cycles, The role of a product owner, Understanding competition, Metrics and Measures, Prioritization Methods​, Stakeholder mapping, value mapping, eco system mapping, minimum viable product​s, Backlog management, User stories, Estimation, how to plan, how to escape the build trap, intro to modern development, value flow quality. graphic facilitation.

A Nuuday agile coach toolbox contains:
The double diamond, Research ethics, Affinity mapping, Personas, Journey maps, Challenge cards, How might we questions, Crazy 8, Idea portfolios, Assumption mapping, Rapid prototyping, Test & learn cards, Business Model Canvas, Lacking & leading indicators, Pirate metrics, The ICE Scoring Model, System mapping, Story mapping, Service blueprints, INVEST, SMART, Planning poker, Relative estimation, DISC, Definition of ready & done, a Feedback model, Sphere of control/influence, a Coaching model, The game storming model, Idea generation methods, Energizers, Check-ins, Grouping & prioritization methods, Create action methods, Ecology checks, A facilitation canvas, The 4C model.

JUC (Legal Education Center)
2019 - 2019
GDPR: Data protection for private companies

The General Data Protection Regulation (GDPR) is a legal framework that sets guidelines for the collection and processing of personal information from individuals who live in the European Union (EU). The GDPR states that any entity which collects or processes the personal data of residents of the EU must comply with the regulations set forth by the GDPR.

GDPR sets out seven key principles:

  • Lawfulness, fairness and transparency.
  • Purpose limitation.
  • Data minimisation.
  • Accuracy.
  • Storage limitation.
  • Integrity and confidentiality (security)
  • Accountability.

Erhvervsakademi Aarhus | Business Academy Aarhus
2015 - 2019
Diploma, Leadership

The diploma (equivalent of a bachelor) consists of 9 modules lasting 2-3 months each ending with a final thesis and examination.

  • Personal Leadership 1
  • Personal Leadership 2
  • Leadership and Employees 1
  • Leadership and Employees 2
  • Organizational Leadership 1
  • Organizational Leadership 2
  • Strategic Management
  • Change Management
  • Innovation
  • Final thesis

SAS Institute Inc.
2015 - 2015
SAS Visual Analytics: Exploring and Reporting

Data visualization gives us a clear idea of what the information means by giving it visual context through maps or graphs. This makes the data more natural for the human mind to comprehend and therefore makes it easier to identify trends, patterns, and outliers within large data sets. SAS technology helps you prepare data, create reports and graphs, discover new insights and share those visualizations with others via the Web, PDFs or mobile devices.

Effektfuld A/S
2009 - 2009
Effektfuld Ledelse | Effective Management

The management training course is based on state-of-the-art research within management and management development, The process is based on Daniel Goleman and Richard Boyatzi's research into what effective management development should comprise.

The holder of this certificate has, among other things, demonstrated management competences within the following areas:

  • Personal management
  • Employee management
  • Stress management
  • Coaching as management style
  • Effective communication
  • Situational management behaviour
  • Management visions
  • Team management
  • Business management
  • Management strategies

AMU-Uddannelsesbevis | AMU Certificate of Education
2007 - 2007
The employee who participates in the change process

The participant can use tools and methods that promotes change processes in relation to self-employment in skilled and unskilled jobs. The participant can understand their own role in a change process and can take an active part in changing organization and workflow restructuring, problem treatment processes and other dynamic processes relevant to the participant's job function.

Næstved Handelsskole | Næstved Business College
2001 - 2001
Datanom, Advanced Database Engineering

A database engineer creates and manages databases for a company or organization. This involves designing and building databases to suit a purpose. The database engineer must also install and configure the database. The database engineer must make sure that the databases are secure and that they function properly.

Næstved Handelsskole | Næstved Business College
2001 - 2001
Datanom, Advanced Software Construction

It is the detailed creation of working meaningful software through a combination of coding, verification, unit testing, integration testing, and debugging. It is linked to all the other software engineering disciplines, most strongly to software design and software testing.

Software Quality Attributes Approach:

  • Functional suitability
  • Reliability
  • Operability
  • Performance efficiency
  • Security
  • Compatibility
  • Maintainability
  • Transferability

Merkur-centret Handelsskolen i Nykøbing Falster | Nykøbing Business College
1997 - 1999
Datamatiker, Computer science & Architecture

The programme in Computer Science provides you with a broad profile in IT. You will be in a position to develop, update and maintain IT systems on your own initiative, both in public institutions and in companies. The Computer Science programme combines theory with practical problem issues and provides relevant job qualifications. You will become thoroughly versed in computer methodology and concepts. To which must be added: thorough knowledge of business organisation, economics, production management and environmental conditions with the businesses. System Development and Programming, Network Administration & IT Safety, Multi-media development & IT strategy.

Vordingborg Handelsskole | Vordingborg Business College
1995 - 1997
Informatikassistent, Computer Assistant

Informatikassistent (IA) is a 2-year education which was established in 1991 in collaboration with the Board of Education. The training was set up on the basis that several employers felt that there was a lack of some computer people who could act as interpreters between highly trained computer people and ordinary users who did not know about computers.

Core Business Courses:

  • Danish and communication
  • English
  • Mathematics
  • The company's information systems
  • Office automation and end-user tools
  • Labor market conditions
  • Business and computer law
  • Operational financial management
  • Organization
  • Administration of hardware and software
  • Data communication
  • System development
  • User service
  • Graphic design
  • Integrated applications

Vordingborg Handelsskole | Vordingborg Business College
1994 - 1995
Handelsskolernes grundforløb (HG), Core Business & Economics

Core Business Courses:

  • Business Management
  • Intro to Economics
  • Accounting and Financial Management
  • Business Administration
  • Business Law
  • Professional Communications
  • Marketing
  • Human Resource Management